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Privacy Policy

Last updated: October 10, 2026.

This Privacy Policy explains how Importify Limited (“Editorify”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit editorify.com, use the Editorify dashboard at apps.editorify.com, install the Editorify app, browser extension or WordPress plugin, or use our support and related services (together, the “Service”).

1. Who we are

Importify Limited operates the Service. Contact details are listed at the end of this policy.

2. Information we collect

We collect the following categories of information, depending on how you use the Service:

  • Account information: name, email address, login details, store address, connected platform, and subscription status.
  • Store and platform data: information needed to connect with your ecommerce platform, such as your product list and the access your platform grants to the app.
  • Review content: the reviews, photos, videos and settings you import, collect, edit, or manage through the Service.
  • Billing and subscription data: plan, billing channel, payment status, and cancellation status. Payment card details are handled by the payment provider or your ecommerce platform and are not stored by Editorify.
  • Support and communications: emails, contact form submissions, and related correspondence.
  • Website and usage data: server logs, which include IP address, browser type, pages requested, and the time of the request.

3. How we collect information

We collect information directly from you, from your connected ecommerce platform, from your use of the Service, from support communications, and from payment and app marketplace providers.

4. Cookies and similar technologies

The public website at editorify.com does not set cookies and does not load analytics, advertising, or other third-party scripts.

The dashboard at apps.editorify.com uses necessary cookies to keep you signed in and to protect your account. It loads fonts and script libraries from content delivery networks, and some pages embed tutorial videos from Wistia and YouTube.

More detail is available in our Cookie Policy.

5. How we use information

We use information to:

  • provide, operate, secure, and maintain the Service;
  • connect your store and display reviews on it;
  • process subscriptions, billing, and cancellations;
  • provide customer support and troubleshoot issues;
  • send account notices, service emails, and support responses;
  • detect abuse, fraud, and security incidents;
  • comply with legal, tax, accounting, and platform obligations.

Where GDPR or UK GDPR applies, we rely on the following legal bases:

  • Contract: to provide the Service, manage accounts, and process subscriptions.
  • Legitimate interests: to secure the Service, prevent abuse, respond to support requests, send service emails, and operate our business.
  • Legal obligation: to comply with tax, accounting, dispute, regulatory, and law-enforcement requirements.

7. How we share information

We share information with the service providers that help us operate the Service: hosting providers (Cloudways and DigitalOcean), an email delivery provider (Postmark), our mailbox providers, media storage providers (Publitio and ImageKit), the providers that handle billing (PayPro Global, Shopify, and Wix), and the tool that runs our affiliate programme (Appsify). Your ecommerce platform receives the reviews and settings you publish through the Service.

We may also share information when required by law, to protect rights and safety, to enforce our terms, in connection with a business transaction, or with your direction or consent.

We do not sell personal information.

8. Third-party platforms

If you connect Editorify to Shopify, Wix, WooCommerce, or BigCommerce, or import reviews from a marketplace, those services process information under their own terms and privacy policies. Editorify does not control those third-party privacy practices.

Data processed on behalf of merchants

When a merchant uses Editorify on its store, Editorify processes personal data of that store’s customers and reviewers on the merchant’s behalf. For this data the merchant is the controller and Editorify acts as a processor.

The data is: reviews (reviewer name, rating, text, photos, videos, country and date and, for reviews written on the store, the email address if given and the IP address); and, when the merchant turns on review request emails, the customer’s name, email address, order number and the products ordered. It is used only to collect and display reviews on the merchant’s store and to send review requests for the merchant.

This data is hosted in the United States. Editorify uses the following subprocessors for it: Cloudways Ltd (managed hosting, Malta), DigitalOcean LLC (cloud servers, United States), Publitio doo and ImageKit Private Limited (storage of review photos and videos), and AC PM LLC, known as Postmark (review request emails, United States).

The review widget on a merchant’s store does not set cookies or use browser storage. It loads fonts from Google Fonts in the visitor’s browser.

Customers and reviewers who wish to exercise their rights over this data should contact the store concerned. Editorify’s Data Processing Agreement for merchants is available at editorify.com/dpa.

9. International transfers

We process and store information in countries other than your country of residence, including countries where Editorify and its service providers operate. The Editorify dashboard and its database are hosted in the United States. Where required, we use appropriate safeguards for international transfers.

10. Retention

We keep information for as long as needed to provide the Service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. You can ask us to delete your account data by contacting support@editorify.com.

11. Security

We use technical and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, request portability, or lodge a complaint with a data protection authority.

You may submit requests by contacting support@editorify.com. We may need to verify your identity before completing a request.

13. Children

The Service is not intended for children under 18. We do not knowingly collect personal information from children under 18.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new update date.

15. Contact

Importify Limited

Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen’s Road Central, Sheung Wan, Hong Kong.

Email: support@editorify.com

Website: https://editorify.com/

Questions about this page? Email support@editorify.com.