EditorifyI am not able to see the reviews in my Wix store, what to do?
If your reviews do not show on your Wix store, the Editorify script is not loading on your site. The two usual causes are a site that is not connected to a domain and a site without a secure connection (SSL). Check both, then reload a product page. If reviews still do not appear, contact Editorify support.
Check your Wix site
Check that your store is connected to a domain. The Editorify script is not loaded on a Wix site that is not attached to a domain.
Check that your store has a secure connection (SSL). Your site's address should start with https.
Check that Editorify is installed and your plan is active. Follow How to install Editorify on your Wix store; after installing, choose a plan under "Plans" in the Editorify dashboard.
Reload a product page that has imported reviews.
Reviews show, but photos or videos do not
That usually comes down to the plan. The Free plan imports text reviews only. On Wix, videos need the Gold or Diamond plan (Diamond is called "Unlimited" on Wix).
Related guides
Still facing issues? Email support@editorify.com or use the contact form, and include your store address.
Still stuck? Contact support or email support@editorify.com.