I have an issue to Import, what to do next?

When an import doesn't work, first read the message in the Editorify window: most problems explain themselves there, and Extension messages and how to fix them lists every one. If there is no message, or the menu doesn't open, reload the supplier's page, make sure the extension is up to date and signed in, and clear stale cookies. Also check that your plan covers what you are importing.

Fix most import issues

1. Reload the supplier's product page and wait for it to finish loading, then click the Editorify icon again.

2. Update the Editorify Chrome extension to the latest version. The video below shows how.

   Play

   How to keep the chrome extension updated?

3. Open Chrome and paste this address into the address bar: chrome://settings/clearBrowserData

4. Set the time range to "All time" and clear cookies and cached files (see screenshot).

5. Restart your browser.

6. Log in to your Shopify admin, open Apps and click the Editorify app.

7. Go back to the supplier product page and try the import again.

If Chrome blocks cookies, the extension cannot talk to your store. See How to enable cookies with Chrome.

On WooCommerce

The steps are the same, with two differences:

• In step 5, log in to the Editorify dashboard instead of the Shopify admin, then try the import again.

• If the extension cannot reach your store at all, the store connection is usually the cause. Work through the WooCommerce store connection troubleshooting guide (security plugins, permalinks, SSL, PHP version).

Check what your plan can import

Some imports stop because the plan does not include them. The extension says so in an upgrade prompt:

• Free plan: 50 reviews per store, from AliExpress only, text and stars only (no photos or videos).

• Premium and higher: unlimited imports from all 8 supported marketplaces, with review photos and videos, editing before import and AI translation.

• Gold and higher: import to several products at once.

See Which marketplaces and websites are supported? and How to change plan.

Still having issues?

Email support@editorify.com or use the contact form. Include the supplier product link you tried to import from and the exact message the extension showed.